STRENGTHENING CONSUMER RIGHTS: CHALLENGES AND SOLUTIONS IN THE DIGITAL TRANSACTION ERA

Main Article Content

Wina Paul
Dudi Badruzaman
Hasanudin
Anisa Mayasari

Abstract

The growth of e-commerce and online transactions has changed the trade landscape, but has also raised a number of legal challenges regarding consumer rights. Through a juridical approach, this research explores various aspects of legal protection provided to consumers in online transactions, including applicable regulations, obligations of business actors, and dispute resolution mechanisms. The aim of this study is to analyze juridically the legal protection of consumers in online transactions and steps to prevent illegal practice procedures. Method The research was conducted qualitatively with normative juridical and utilized journals and relevant books. The study results show that Indonesia has several foundations laws that protect consumer rights in online transactions, namely legislation consumer protection, trade legislation, Ministerial Regulations Trade Number 53 of 2018 concerning Procedures for Resolving Consumer Disputes Electronically and Government Regulation Number 99 of 2018 concerning Protection Consumers Through Electronic Commerce. Consumers who feel disadvantaged online transactions can take legal steps to protect rights them, including reporting the case to the Consumer Dispute Resolution Agency (BPSK) or the online platform used. It is recommended for consumers to understand understand their rights when making online purchases and read the terms and conditionsonline transaction terms before making a purchase.

Downloads

Download data is not yet available.

Article Details

Section
Articles

References

Agustina, R., Mangundihardjo, S., Cahyono, A. B., Hartati, E., & Salam, A. (2022). Hukum Perdata. Universitas Terbuka.

Ali, Z. (2021). Metode Penelitian Hukum Normatif. Sinar Grafika.

Anggito, A., & Setiawan, J. (2018). Metode Penelitian Kualitatif. CV Jejak.

Anggraeni, Y., Gumanti, M., Khumaidi, A., Nanda, A. P., Astuti, S., & Puastuti, D. (2022). Buku Ajar E-Business & E-Commerce. CV. Adanu Abimata.

Barkatullah, A. H. (2019). Hak-Hak Konsumen. CV. Hikam Media Utama.

Benny, B., Wilhelmina, F. L., Ruandi, V. T., & Batubara, S. A. (2020). Tinjauan Yuridis terhadap Transaksi Online oleh Anak di Bawah Umur Berdasarkan Hukum PositifIndonesia. Jurnal Ilmiah Penegakan Hukum, 7(1), 36–43. https://doi.org/10.31289/jiph.v7i1.3668

Deliarnoor, H. N. A. (2020). Pengantar Ilmu Hukum. Universitas Terbuka.

Djaya, F. (2020). Tinjauan Yuridis terhadap Pemasaran Kosmetik Ilegal secara Online di Indonesia. Journal of Judicial Review, 2(1), 98–111. https://doi.org/10.37253/jjr.v22i1.822

Hartiwiningsih, Karjoko, L., & Soehartono. (2019). Metode Penelitian Hukum. Universitas Terbuka.

Hidayat, K., & Witasari, A. (2022). Tinjauan Yuridis Perlindungan Hukum Terhadap Konsumen Dalam Transaksi Jual-Beli Secara Online (E-Commerce). Prosiding Konstelasi Ilmiah Mahasiswa …, 275–291.

Indrati, M. F., & Sikumbang, S. (2021). Ilmu Perundang-Undangan. Universitas Terbuka.

Kristiyanti, C. T. S. (2019). Hukum Perlindungan Konsumen. Sinar Grafika.

Noval, M., Nofrial, R., & Nurkhotijah, S. (2022). Analisis Yuridis Proses Penyelesaian Tindak Pidana Terhadap Pelaku Penipuan Melalui Pembayaran Elektronik Untuk Mewujudkan Perlindungan Hukum. Jurnal Ilmiah Hukum Dan Hak Asasi Manusia, 2(1), 29–37. https://doi.org/10.35912/jihham.v2i1.1579

Nurmalita, V., & Pura, M. H. (2022). Analisis Yuridis Perlindungan Hukum Bagi Konsumen Dalam Transaksi Digital (E-Commerce) Studi Kasus Kerudungbyramana JUSTITIA: Jurnal Ilmu Hukum Dan …, 9(5), 2518–2531. http://jurnal.umtapsel. ac.id/index.php/Justitia/article/view/6652

Pratama Sinaga, E., & Alhakim, A. (2022a). Tinjauan Yuridis Terhadap Perlindungan Hukum Bagi Pengguna Jasa Pinjaman Online Ilegal Di Indonesia. UNES Law Review, 4(3), 283–296. https://doi.org/10.31933/unesrev.v4i3.235

Pratama Sinaga, E., & Alhakim, A. (2022b). Tinjauan Yuridis Terhadap Perlindungan Hukum Bagi Pengguna Jasa Pinjaman Online Ilegal Di Indonesia. UNES Law Review, 4(3), 283–296. https://doi.org/10.31933/unesrev.v4i3.235

Ranto, R. (2019). Tinjauan Yuridis Perlindungan Hukum Terhadap Konsumen Dalam Transaksi Jual Beli Melalui Media Elektronik. Jurnal

Ilmu Hukum: ALETHEA, 2(2), 145–164. https://doi.org/10.24246/alethea.vol2.no2.p145-164

Wartiani, O. :, Sinaga, F., & Cut Nurita, ). (2022). Perlindungan Hukum Terhadap Konsumen Kosmetik Dalam Jual Beli Online. Jurnalrectum, 4(1), 229–242. https://www.blibli.com/p/med